Refund policy

Return & Exchange Policy

 

Effective Date: July 29, 2025

At Saltwater Tales Co., we want you to love what you wear. If something doesn’t work out, we’re here to help. Please review our return and exchange policy below.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

Items must be unworn, unwashed, and in original condition (including tags and packaging).

• Returns must be initiated within 14 days of the delivery date.
• Proof of purchase (order number or receipt) is required.

2. Items Not Eligible for Return

Final Sale items

• Gift cards
• Custom or personalized items
• Items returned without authorization

3. How to Start a Return

To begin a return or exchange, email us at: saltwatertalesco@gmail.com

Include your order number, the item(s) you’d like to return, and the reason for the return.

We will provide instructions and a return shipping address. Please do not send items back without contacting us first.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
• We recommend using a trackable shipping method. We are not responsible for lost or damaged returns.

5. Refunds

• Once we receive and inspect your return, we will notify you by email.
• If approved, a refund will be issued to your original payment method within 5–10 business days.
• Original shipping costs are non-refundable.

6. Exchanges

Need a different size or style?

• Contact us at saltwatertalesco@gmail.com to request an exchange.
• If the item is in stock, we’ll send a replacement once we receive your original item.
• If the item is no longer available, you may request store credit or a refund.

7. Damaged or Incorrect Items

If you received the wrong item or your order arrived damaged, please contact us within 5 days of delivery. We’ll make it right at no cost to you.